Telephony is the last major recurring revenue opportunity for Quebec MSPs. Your SMB clients need a reliable VoIP solution — and you already have their trust. Here's how to turn telephony into a profitable managed service, without becoming a telecom carrier.
Why MSPs Must Add VoIP to Their Service Stack
In 2026, an MSP that doesn't offer VoIP is leaving an average of 15-25% in additional recurring revenue on the table. Worse: if you don't offer this service, your client will go elsewhere for their telephony — and that someone else will try to sell them IT services too.
VoIP has become the natural complement to managed services: same IP network infrastructure, same type of support, same trust relationship. The synergy is obvious.
The 3 Models for Offering VoIP as an MSP
| Model | Description | Pros | Cons |
|---|
| Agent/Referral | Refer clients to a partner provider and receive commission | Zero risk, no investment, passive income | Lower margins, less control |
| White-Label Resale | Buy wholesale and resell under your brand | Higher margins, stronger client relationship | Support responsibility, upfront investment |
| Technical Partnership | You handle install/support, Simplisystel handles telephony and billing | Best of both worlds, shared expertise | Coordination with partner required |
How to Launch Your VoIP Offering in 5 Steps
- Choose your PBX platform and partner — Yeastar and 3CX both have structured partner programs with certifications, volume discounts, and dedicated technical support.
- Get certified — Yeastar offers free online certification. 3CX has a 1-2 day technical certification. Both unlock partner discounts and priority support.
- Define your catalog and pricing — Create 2-3 simple packages: Essential, Professional, Enterprise. Keep it simple for clients and profitable for you.
- Deploy your first pilot client — Choose a trusted existing client for your first VoIP deployment. Offer a discount in exchange for a case study and reference.
- Standardize and automate — Create config templates, deployment runbooks, and integrate VoIP management into your PSA (ConnectWise, Autotask, etc.).
What Simplisystel Offers MSP Partners
- Structured partner program with volume discounts (5% to 20%)
- Priority technical support dedicated to MSP partners (direct line)
- Training and certification included for your technical team
- Partner portal to manage your clients, orders, and support tickets
- Marketing resources — presentations, white-label technical sheets
- Hands-on support on your first 5 deployments
- Wholesale SIP trunks at preferential rates for resale
💡 The Real Value: Client Retention
An MSP client who also uses your VoIP solution is 3x less likely to switch providers. Telephony creates a legitimate dependency that consolidates your long-term relationship.
Are you a Quebec MSP wanting to add VoIP to your offering?
Meet with our partner team for a program tailored to your business model.
MSP Partner Program →
🤝 Become a Simplisystel Partner — MSP Program
Join our Quebec MSP partner network. Training, priority support, attractive margins, and hands-on support on your first deployments. A 30-minute conversation is all it takes to get started.
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📞 Talk to Our Partner Team